Concierge · pre-orders
Not on our shelves?
We’ll go and get it.
Your beauty favourites, sourced just for you. Send us the product: a name, a link, a photo of someone wearing it. We confirm availability and price, then order it for you.
Full payment upfront · ordered every Friday · about 15 days
UK & USAHow it works
- 01
Select your products
Choose the products you would like to preorder. Our team will confirm availability and pricing.
- 02
Make full payment
All preorders require 100% payment upfront. Orders are only confirmed once payment has been received.
- 03
We order every Friday
We place all preorder purchases with our suppliers every Friday.
Order cutoff: Thursday at 6:00 PM. Payments received after the cutoff will be included in the following Friday's order.
- 04
Delivery takes about 15 days
The estimated delivery timeline is 15 days from the Friday your order is placed with our supplier, not from the date of payment.
- 05
Receive your order
Once your order arrives, our team will notify you to arrange delivery or collection.
Concierge request
Takes 30 secondsBefore you order
ShopEve Preorder Policy
At ShopEve, we make it easy to access your favourite beauty, skincare and fragrance products through our preorder service.
Preorder terms & conditions
- 1Full payment is required before an order can be processed.
- 2All preorders are submitted to suppliers every Friday.
- 3Estimated delivery is 15 days from the supplier order date.
- 4Delivery timelines may vary due to shipping, customs or circumstances beyond our control. Customers will be notified of any delays.
- 5Once an order has been submitted to our supplier, change-of-mind cancellations may be restricted, subject to applicable consumer rights.
- 6If we are unable to fulfil your order, you will receive a full refund or may choose an alternative product.
- 7Your rights regarding defective, incorrect, undelivered or materially delayed products remain protected.
ShopEve — Your Beauty, Our Priority.
Questions
What will it cost?+
Our team confirms availability and pricing before anything is ordered, so you hear the price first and decide after.
Do I pay before you order it?+
Yes. All preorders require 100% payment upfront, and your order is only confirmed once payment has been received.
When do you place the order?+
Every Friday. Requests and payments received by Thursday at 6:00 PM go into that week's order; anything after the cutoff is included in the following Friday's order.
How long until it arrives?+
About 15 days from the Friday your order is placed with our supplier — not from the date of payment. Timelines can shift with shipping or customs, and we'll tell you if they do.
Can I change my mind?+
Once an order has been submitted to our supplier, change-of-mind cancellations may be restricted, subject to applicable consumer rights.
What if you can't get it?+
You'll receive a full refund or may choose an alternative product. Your rights on defective, incorrect, undelivered or materially delayed items stay protected.
Store hours 9.00am – 8.00pm daily · Garden City Mall, Thika Road, Nairobi. Once your order arrives, our team will notify you to arrange delivery or collection. Message us on WhatsApp